Returns & Refunds

Our Return & Replacement Policy

We want you to be happy with your BoxBee purchase. If you receive a product that is damaged, defective, or has an issue, you can request a return within 3 days of delivery.

Replacement instead of refund

BoxBee does not offer refunds. If your return is approved, we will provide a replacement of the product, subject to availability.

To request a replacement

Please contact us within 3 days of delivery and provide your order number along with details of the issue. Photos or videos may be requested to help us verify the problem.

Products must be returned in suitable condition with the original packaging and accessories, where applicable.

Once the returned product is received and checked, we will process the replacement.

Important: Returns may not be accepted for products damaged due to misuse, accidental damage, or normal wear and tear.